Exchange Policy for Online Orders
Online purchases can be exchanged at any Love, Bonito Hong Kong physical store within 30 days from the date of delivery. Kindly note that exchanges can only be done for the same item but in a different colour/size.
Please make sure that your item(s) are unworn, unaltered and still have the tags intact.
Exclusions
1. Inner wear (such as underwear) and items such as jewelry, swimwear, accessories, lifestyle and gifts are not eligible for exchange, refund or return.
2. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
3. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return,
4. All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.
Once an exchange for an online order has been made, it cannot be further returned for Store Credit.
Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return instead. You will be refunded in the form of store credit, which can be used on your next purchase.