We know the terms can get a little confusing, so we've broken them down for you!
Pending Payment
We are in the midst of verifying/updating your order status. If payment is successful, your order status will be updated to 'Processing'. If payment is unsuccessful, your order will be cancelled within an hour.
We regret to inform you that you won't be able to continue payment for the previous order. Please allow 30 minutes for the cancellation to process before attempting to place your order again.
Cancelled
Not to worry, if your order has been automatically canceled in the system, you can still use the same promo code on your next order once the failed order has been canceled in our system. Any Gift Cards or Store Credits used will be automatically credited to your account. Please allow 30 minutes for the cancellation to process before attempting to place your order again.
We're Packing Your Parcel
We're putting your order together! You will receive an email once your order is dispatched.
Left Our Warehouse
An order dispatch email will be sent to you once your order has been shipped and you may check on your order status here. Alternatively, you may track its journey with the following steps:
- Click here to access Skynet's tracking platform.
- Key in Reference Number: e.g LBHKXXXXXXXXX and click on “Track Shipment(s)”.
Delivered
If you chose for your parcel to be delivered, this means it has reached you.