There're a few possible reasons why your discount could be invalid:
- The code has expired
Check the expiry date of the code, as some of them run for a limited time or expire after a set period. - Did you meet the minimum spending requirement?
There might be a minimum spend requirement and/or on selected product categories. - Product exclusions from promo codes
Discounts are not applicable on:
- i. STUDIO, BY LOVE, BONITO & Collaboration Collections (i.e. &REA by Love, Bonito, and LB x Grace Chan)
- ii. Sale items (unless specified)
- Do you need to be logged in?
Some promo codes will require you to be logged in to redeem the discount. - Did you apply the promo code to the correct field?
Promo codes should be applied to the 'Promo Code' field at checkout. - Has this promo already been used?
Some promo codes might have restrictions on the number of times they can be used. - Have you checked the Terms and Conditions of the promo code?
Check promo terms and conditions to ensure you've met the promo criteria. - Can't find your promo code here?
For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email.
If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message here with a screenshot of the error message!