Orders to Hong Kong
Register your return order request here. Select “Return an item” to get started.
You must register your return before making a return.
Without the returns registration, we're unable to process your Store Credit.
*Note: Only one return request can be active at a time. If you need to submit another request, please contact us here for assistance.
You can return via our Hong Kong stores or at any Morning Express drop-off point.
Use the original packaging if available, or use any suitable packaging.
You will receive a confirmation email once you have submitted your return request.
Returns will be processed within 7-10 business days via Store Credits. You will receive an email once your refund is processed.
Return via Morning Express drop-off point
Book and drop your parcel off at a convenient location near you.
HKD23 returns fee will be deducted from your Store Credits.
Visit your selected Morning Express drop-off point and show the QR code in your return confirmation email to the staff. A return label will be generated and attached to your parcel, and you will receive a receipt for your records.
You may view the list of drop off points here.
Returns via our Retail Stores (Free)
Return your item at any Love, Bonito Hong Kong store by placing it in the Online Returns Box during store hours. At our Langham Place and K11 stores, please hand your return directly to the retail staff at the counter.
Ensure your Order Reference (LBHKXXXXXXXXX) is clearly indicated on your parcel before dropping it off in the box below.
Orders to Macau
You can return at any Love, Bonito Hong Kong store or arrange your own courier with a trackable service.
Self arranged courier with a trackable service
Send your parcel using a traceable mode of delivery to:
27 Greenwich Drive, Level 3 Warehouse, Singapore 533912
Kindly indicate a note to deliver by 4pm SGT
We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.
Return in store
Request to return your order here. Select “Return an item” for your selected Order. Use the original packaging if available, or use any suitable packaging. Ensure the parcel is securely sealed.
You will receive a confirmation email once you have submitted your return request.
Return your item at any Love, Bonito Hong Kong store by placing it in the Online Returns Box during store hours. At our Langham Place and K11 stores, please hand your return directly to the retail staff at the counter.
Ensure your Order Reference (LBHKXXXXXXXXX) is clearly indicated on your parcel before dropping it off in the box below.
Your refund will be processed within 7-10 business days via Store Credits. You will receive an email once your refund is processed.