Retail Store Exchange
Store purchases cannot be returned for Store Credit. However, you're more than welcome to make an exchange within 30 days at our Hong Kong retail store with a valid receipt.
Only products in their original condition with the product tags still intact will be valid for exchanges.
You may exchange for another item:
- Only full-priced items in its original condition with the product tags still intact will be valid for exchanges.
- You may exchange to another item:
- Exchange to lower value item - No refunds or reimbursements will be made.
- Exchange to higher value item - A top-up is required.
- Full-priced items (with promo code applied) can be exchanged, but discounts are non-transferrable.
- Exchanges to a Retail Gift Card is not allowed.
Exclusions
1. Inner wear (such as underwear) and items such as jewelry, swimwear, accessories, lifestyle and gifts are not eligible for exchange, refund or return.
2. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
3. All product(s) purchased in physical stores are not eligible for refund or return.
4. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return,
5. All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.
Refunds
All sales/exchanges are final. We do not provide refunds for store purchases.