Retail Store Exchange
Store purchases cannot be returned for Store Credit. However, you're more than welcome to make an exchange within 30 days at our Hong Kong retail store with a valid receipt.
Only products in their original condition with the product tags still intact will be valid for exchanges.
You may exchange for another item:
Exchange to lower value item
No refunds or reimbursements will be made.
Exchange to higher value item
A top-up is required.
- Only the discounted value of the item paid will be exchanged.
- Exchanges to a Retail Gift Card are not allowed.
Sale items (items with discounted prices before promo code is applied), panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories is final and cannot be returned, exchanged or refunded.
All sales/exchanges are final. We do not provide refunds for store purchases.